There is a 24-month warranty on all new and unused SCIO devices. The electrodes come with a 6-month warranty. This is included in the Purchase Agreement.
We at the NCET ship devices from the UK, EU or USA. Our hardware technicians are based in Romania, and handle repairs and refurbishment both under warranty as well as stand-alone. For current shipping prices, please contact us with your shipping address and details. There might be import duties or customs charges applicable in your country.
Mandelay and their subsidiary Seriously Smart Technology cannot ship to the USA after being issued a warning letter from the Food & Drug Administration. (Click here to see it.) The company have not responded to our enquiries on whether this issue has been resolved. We do offer our sincere condolences to them during this difficult time, as we have complete empathy and sympathy for the paperwork struggles that many alternative and holistic companies can encounter.
Payment can be made by PayPal, debit card, credit card or bank transfer to our account in Sterling, Euros or US-Dollars.
We – not the manufacturer or a third-party service – do accept payment in installments. That’s because we understand financial struggles when living in the UK, and make every effort to help. We are currently the only brokers or sellers in the market to offer such generous and fair payment terms for this highly specialised medical equipment. We reserve the right to decline any sale agreements or plans to sell in installments for any reason.
We do not charge interest on monthly payments. Although we understand that with the UK rate of inflation being high the value of money erodes every year and every month, we consider charging interest an unfair ‘reprimand’ to those who are financially less well-off. Read our Ethics Statement for more.
We will ask for ID verification to be processed through our card payment processor, Stripe. And you’ll set up either a card payment or a standing order bank transfer for the monthly payments.
Additionally, we may ask for a credit check and electronically sign a Purchase Agreement.
We hold the right to accept or decline payments made in installments, as they are subject to our verifications.
MONEY BACK GUARANTEE
You also have a guarantee that within the first 14 days after receiving your purchase you can return your SCIO if:
- You suspect it’s been damage during transit / shipping.
- You cannot work well with the software or it’s too complicated.
- You have not attempted to alter, repair, adapt or damage anything on the device or electrodes.
You pay the return shipping, and when the SCIO is received by us and checked that everything is in working order, we refund your payment through the payment method you’ve previously used.
GENEROUS RETURNS POLICY
We are the only broker and seller of SCIO devices offering a returns policy. If you use your SCIO for a period of time — say, 3 months or 6 months — and find that you no longer need it to help you and your family, then we can issue you a generous partial refund for returning your equipment.
Gently used equipment cannot be re-sold at the same price as new equipment, and so we offer enough money back to compensate for our time and yours. Please ask us for price lists and details.
DISCLAIMER: This device is not a replacement for medical consultation, advice or treatment. Always consult your general practitioner or healthcare professional if you are seeking medical advice or medical treatment. These devices are sold under full warranty included in a written and signed Purchase Agreement upon sale. These devices were manufactured in 2016 and do no have current (2022) CE mark of conformity for sale in the European Union of United Kingdom. The CE mark of conformity requires renewal every three years, and the production of these devices has been discontinued. Although these are guaranteed, fully-working devices, they are therefore sold for ‘spares or repairs’ or for testing purposes including the software for full operation of the device. Please contact us if you have any questions.
There are plenty of free training videos online, as well as free webinars held on a regular basis.
You can find videos on how to use the Pulsar software here.
We highly recommend finding a suitable trainer to ‘deep dive’ into the software, anatomy, pathology, nutrition, etc. and receive certified training, which usually last 50 or 100 hours. Contact us if you’d like to find a trainer. At NCET, we only train in staff we work with in our clinic or together on clinical trials.
How Much Does a SCIO Device Cost?
Prices can vary depending on whether you buy a new or gently used device. Not many devices on the market are refurbished because the electrical resistor (or capacitor, depending on model) only needs replacing every 5-10 years depending on use.
Contact us for more information and to purchase a device. Let us know if you’d like to pay in installments, and whether you’d need additional training and support which can be found with a number of licensed trainers in Europe, Canada or the UK.
+1 612 405 8089
+44 7394 870 156 (Kasey’s mobile, also on Telegram)